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Refunds

Back in the coin you paid with

There is no card to reverse and no bank to ask, so a refund here is a transaction we send — to an address you give us. What comes back is the dollar amount you are owed, converted at the rate on the day we send it.

  • 30 daysto change your mind
  • 24 monthswarranty, handled here
  • 0restocking fees
  • 1address, given by you

How a refund is worked out

  1. We agree the dollar amount

    The item price, plus the shipping you paid if the return is our fault — a wrong item, a faulty one, or an order we cancelled. On a plain change of mind, the outbound shipping stays with you and the return postage is yours.

  2. You give us an address

    In the same coin you paid with. We never reuse the sending address: on several chains it is not somewhere you can safely receive, and on an exchange withdrawal it is not yours at all.

  3. We convert at the rate of that day

    The dollar figure is fixed; the coin amount follows the market on the day the refund leaves. It is the same mid-price we quote at checkout, refreshed every 15 minutes, with no spread.

  4. We send, and you get the hash

    It appears on your order page, which moves to Refunded. The network fee is ours, not deducted from what you are owed.

Say this part out loud: because we convert on the day of the refund, you may get back fewer coins than you sent if that coin has risen since — and more if it has fallen. What is protected is the dollar value of your purchase, not the number of coins. Holding the coin count instead would mean the shop taking a market position on every return, and that cost would end up in the shelf price.

When a refund applies

  • Changed your mind — 30 days from delivery, unopened and complete.
  • Faulty or not as described — full refund or replacement, your choice, for the whole 24-month warranty.
  • We cancelled — out of stock, or a destination a carrier stopped serving. Everything comes back, shipping included.
  • You overpaid — the surplus comes back; see underpaid or late payments.

What we need, and what we do not

To send a refund we need your order reference and a receiving address. That is the whole list.

We do not need a bank statement, a card number or proof that the wallet is yours — there is no card network behind us to reconcile with. The order link is what proves the order is yours.

Opened at checkout, an account lists your orders and makes the reference easy to find. It is still optional.

Questions people actually ask

How long does it take?
We send within two working days of the returned parcel being scanned in, or within one of agreeing a cancellation. After that it is chain time — seconds on TRON or Solana, minutes to an hour on Bitcoin.
Can I be refunded in a different coin?
Yes, if you ask. The dollar amount is the same; we convert to whichever of the coins we accept you name.
Can I be refunded to a bank account?
No. There is no bank in this chain, which is the whole reason the shop can work the way it does.
Do you keep a cut?
No restocking fee, no processing fee, and we pay the network fee to send the refund.
Who pays return postage?
On a change of mind, you do. On anything that is our mistake — wrong item, faulty item, damaged in transit — we send a prepaid label.
What if I no longer have the wallet I paid from?
It does not matter. The refund goes wherever you tell us, and it never had to be the address you paid from.