Order tracking
Find your order
Your order page shows the payment status, what we packed, the carrier and the tracking number — live, from the moment you place it until it is at your door.
Open your order
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What each status means
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Awaiting payment
We are watching the chain. Nothing has arrived yet, and the rate we quoted is held for 30 minutes.
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Underpaid
Less arrived than the invoice asked. Your order page shows the difference and the address to top it up.
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Paid
The payment confirmed. Your order is queued for packing.
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Packing
Being picked and boxed in Germany. Address changes are no longer possible at this point.
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Shipped
Handed to the carrier. The tracking number is on your order page and updates there.
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Delivered
The carrier reported delivery. Your 30-day return window starts on this date.
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Cancelled
The invoice expired or was cancelled before payment. Nothing was taken.
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Refunded
Paid back on-chain, to the address you gave us.